- Shipping Rate
US packages go by UPS, USPS First Class Mail and USPS Priority Mail. Canadian shipments are going by USPS International Airmail. Usually ships the same business day.
All our products for United States destination are shipped by UPS Ground or USPS, depending on whichever service would take the shortest delivery time to your location.
| Continental United States |
| Delivery Methods |
Delivery and Service Charges |
Minimum Charge |
Cost/Incremental Unit |
Maximum Weight Allowed |
Delivery Days |
| UPS or USPS |
First 1 Lb |
$ 8 |
$ 0.9 / 1 Lb |
50 Lb |
About 5 business days |
Remarks: The shipping and delivery costs for Alaska, Hawaii, Military Locations, AFO/APO address are charged based on the number of products purchased. For one product item, full rate of $10 will be imposed; and half rate will be charged for each additional item. Delivery takes about 5 business days.
|
| Canada |
| Delivery Method |
Delivery and Service Charges |
Minimum Charge |
Cost/Incremental Unit |
Maximum Weight Allowed |
Delivery Days |
| USPS Canada |
First 24 Oz |
$ 8 |
$ 1 / 4 Oz |
4 Lb |
About 10-14 business days |
| First 4 Lb |
$ 22 |
$ 1.5 / 1 Lb |
64 Lb |
|
Conversion Info: 1 Pound (Lb) = 16 Ounce (Oz) = 453.6 Gram (g)
The UPS will charge us US$10.00 for any refused packages with immediate effect. Therefore, please provide us with the correct postal address and name of the recipient. Otherwise, Customers would have to bear all the additional delivery and service charges, including that being imposed by the UPS.
**These rates are for USA and Canada shipments only!**
The same day shipping! Fast shipping!
Notice:
- Our delivery charges listed on the website only cover Continental United States and Canada. For other international orders, please follow links below:
- If the shipment is returned to us due to insufficient or incomplete address provided by you, we will have to re-charge you the re-shipment postage. So, please make sure the address is complete, including business name and suite number if the postal address is a business complex, and proper suburb name. When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned.
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- Payment Methods
We accept credit card payment through PayPal payment system. We also accept Check and Money Order (Credit terms are not available).
PayPal payment system supports MasterCard, Visa, Discover, American Express, eCheck and PayPal (gain 1% off the product price).
    
PayDollar  payment system supports credit cards including: VISA and MasterCard.
Check and Money Order
For Check and Money Order, should be made payable and send to:
Toll Free: 877-313-7867
Local: 510-445-0709
Fax: 510-445-1442
Please e-mail us before you send us check or money order. Please write Please write down Oder Number at the back of your Check or Money Order. Please let us know when you send it out.
For personal and company checks, please allow up to ten (10) bank working days after receipt for clearance of funds before your order is processed.
It is our goal to provide our customer 100% satisfaction. If, for any reason, you are not satisfied with our product, return the product(s) to us within 15 days and we will refund the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error). But we reserve the right to charge a 25% restocking charge.
Notice:Any purchase over US$400, please pay by BANK TRANSFER or MONEY ORDER.
Check or Money Order must be in US$. Canadian Check or Money Order so received will be returned for a new one in US$.
Thanks for your cooperation!
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- Terms and Conditions
The following terms and conditions apply to the sale of products
by us to customers through our Internet web sites. Please read
the following terms and conditions carefully before using the
site as no other terms apply. By using or accessing this site,
you acknowledge that you have read and agreed to these terms.
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- Disclaimer and Limitation of Liability to the web
site
Our web site and the material therein are provided as is. We make
no representations or warranties, either express or implied, of
any kind with respect to our web site, our operations, contents,
information, and materials. We expressly disclaim all warranties,
express or implied, of any kind with respect to the sites or their
use, including but not limited to merchantability and fitness
for any particular purpose. You agree that our web, its directors,
officers, employees or other representatives shall not be liable
for damages arising from the operations, contents or use of the
site. You agree that this limitation of liability is comprehensive
and applies to all damages of any kind, including without limitation to
direct, indirect, compensatory, special, incidental, punitive
and consequential damages.
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- Disclaimer and Limitation of Liability to Products
Sold
Except otherwise specified, all of our products are guaranteed against defects for 30 days
from the delivery date. Except as expressly stated herein, we
make no representations or warranties, either expressed or implied,
of any kind with respect to products sold on this site. Except
as expressly stated herein, we expressly disclaim all warranties,
express or implied, of any kind with respect to products sold
on this site, including but not limited to, merchantability and
fitness for a particular purpose. You agree that the sole and
exclusive maximum liability to our web arising from any product
sold on the web site shall be the price of the product ordered.
In no events are our web, its directors, officers, employees,
and representatives be liable for special, indirect, consequential,
or punitive damages related to product sold.
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- Use
We grants you permission to view this site for your own personal
use provided that you agree to and accept without modification
the notices and conditions set forth in the 'Terms and Conditions'.
The terms and conditions herein may not be altered, supplemented,
or amended by the use of any additional documents that purport
to be an agreement of the parties. Any attempt to supplement or
amend this document of to enter an order for products that is
subject to additional or altered terms and conditions shall be
null and void.
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- Products and Orders
We continually update and revised the products that it sells through
this site. As such, products may be discontinued at any time and
differences between what is shipped and what is described may
occur on occasion. While we will use all reasonable efforts to
fulfill any and all orders it receives, we cannot guarantee the
availability of a particular product displayed on the site.
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- Warranty and Return Policy
We warrant that the products sold in our website, other than explicitly
stated, are 100% brand new and free from defects in material and
workmanship. Our detailed warrant policy is as follows:
(1) We warrant our products for 1 year under normal, non-commercial
use. During the first ninety (90) days from the date of purchase,
we will repair or replace any defective product.
(2) After ninety (90) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid (prepaid satchel or stamps would not be accepted, nor would they be returned). A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed.
(3) The warranty period is a year from the date of original purchase.
A replacement item, if sent, does not restart, or in any way extend,
the warranty period.
(4) For battery pack or battery related products, cell capacity
depletion over time under regular use is normal, and is not an
indication of defect. A battery pack that retains eighty percent
(80%) of its original capacity after twelve months is considered
normal.
(5) For battery pack or battery related products, warranty is
void if the battery pack has been improperly charged, installed
or misused in any way, or if the label and/or bar coded warranty
label has been removed or tampered with.
(6) Where applicable, all requests for warranty returns must be
accompanied by a proof of purchase and be made through the dealer
or outlet where the battery pack was originally purchased.
(7)
If you have changed your mind and want to return the items for a refund, you can contact our Customer Service Department via email to obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. For items returned within thirty (30) days from purchase, arrangement can be made for exchange, credit or refund at our discretion. Products returned for refund or exchange MUST: be 100% complete and undamaged, contained in original packaging, including all manuals, blank warranty cards and other accessories which you have purchased from us. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery. Our policy is to refund the purchase price (not including shipping and handling costs).
(8) This warranty does not extend to devices, such as computers
or cameras, that are powered by our battery packs. We shall not
be held responsible for the improper use of our product(s).
General Return Policy
It is our goal to provide our customer 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 15 days, we will refund you the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error). Prior to returning a product, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see "RMA procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased. All returns are for credit only and must be made within fifteen (15) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.
It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason.
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- General Ordering Policy
Your receipt of an order confirmation from us does not signify
our acceptance of your order. We reserve the right at any time
after receipt of your order confirmation to accept or decline
your order for any reason. If your credit card has already been
charged for the purchase and your order is canceled, we shall
immediately issue a credit to the credit card used in the order
for the amount charged. Certain orders placed must obtain pre-approval
with an acceptable method of payment, as established by our billing
department. We may require additional verifications or information
before processing and shipping any orders.
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- Return Merchandise Authorization (RMA) Procedures
- Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@camera-battery.net to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
- Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
- Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
- Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer
- It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.
- Warranty and Return Policy for Clearance Promotional Items as follows:
- Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
- All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
- If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
- A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
- Refund request would be accepted ONLY when replacement items are not available.
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Contact Us
Email: order@camera-battery.net
Fax Number: 510-445-1442
Mailing Address:
Notice:
Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.
Disclaimer:
The batteries and other products supplied by our Company are [replacement for] sold for use with certain product manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the manufacturers with which our products [are replacement for] may be used.Our Company and this Website are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these manufacturers/suppliers, nor are the products offered for sale through our Website manufactured by or sold with the authorization of the manufacturers/suppliers with which our products [are replacement for] may be used.
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